how to add an account manager on verizon

Managing a Verizon account for your family or small business can feel like a full-time job. Between paying the bill, checking data usage, upgrading devices, and answering everyone’s questions, it’s a lot for one person to handle. What if you had a trusted helper to share the load? That’s exactly what an Account Manager is for. This feature allows you to grant another person secure, limited access to help manage your Verizon services without giving them full control.

Whether you want your spouse to be able to handle the billing or a team member to order new devices for the company, learning how to add an account manager on verizon is a simple process that can save you a significant amount of time and hassle. It’s all about delegating tasks while keeping the most sensitive account powers in your hands. Let’s walk through the steps to get you the support you need.

What Exactly is an Account Manager?

Before we get to the steps, it’s helpful to know what you’re setting up. A Verizon Account Manager is a specific permission level you can assign to someone. Think of the Account Owner (that’s you) as the administrator with full control. The Account Manager is like a trusted deputy. They can handle many important day-to-day tasks, but they can’t do everything. For instance, an Account Manager can typically:

• View and pay the bill
• Check data usage for all lines
• Upgrade devices or activate new ones
• Add or remove certain services and features
• Contact customer service on the account’s behalf

However, they usually cannot remove lines from the account, change the Account Owner, or view certain sensitive personal information like your social security number. This makes it a safe and controlled way to share responsibilities.

Getting Your Account Ready

A little preparation makes the process smooth and quick. Before you start, there are a couple of things you’ll need to have in order.

First, you must be the Account Owner or an existing Account Manager with permission to manage users. If you’re not sure, you can check this in your My Verizon settings. Second, the person you want to add will need to have their own Verizon mobile number. They do not need to be on your account already; they can have a line on a completely separate Verizon account. The system uses their mobile number to identify and invite them.

Finally, make sure you have a few minutes of quiet time to log in and navigate the settings without interruption. It’s a straightforward process, but it’s best to give it your full attention.

A Step-by-Step Guide on How to Add an Account Manager on Verizon

Now for the main event. The entire process is managed through your online My Verizon account or the My Verizon app. The steps are very similar for both.

1. Log In: Start by signing in to your My Verizon account via the website or opening the app. Remember, you need to be the Account Owner.
2. Navigate to Account Access: Once logged in, look for a section called “Account” or “My Account.” Within that menu, you should find an option labeled something like “Account access,” “Manage users,” or “Profile settings.”
3. Send an Invitation: In the Account access section, you will see an option to “Add user” or “Invite Account Manager.” Click on that. You will then be prompted to enter the mobile phone number and email address of the person you wish to invite.
4. Set the Permissions: After entering their details, you will likely be presented with a list of permissions. You can choose what this new manager is allowed to do. You might be able to toggle on or off abilities like “View and pay bills” or “Manage device upgrades.” Review these carefully.
5. Send the Invite: Once you’ve confirmed the permissions, send the invitation. The person you’re inviting will receive a text message and/or email with a link to accept the role.

The final step is on your new manager. They must click the link in their invitation and follow the prompts to accept the responsibilities. Once they do, they will appear in your list of account managers, and they can start helping right away.

What to Do After You’ve Sent the Invite

Your job isn’t quite done after hitting “send.” It’s a good idea to touch base with your new Account Manager to let them know the invitation is on its way. Sometimes these emails can end up in a spam folder, so a quick heads-up text can ensure they see it.

Once they accept, consider having a brief conversation about their new role. Clarify what tasks you’d like them to handle and which ones you’ll keep for yourself. This prevents confusion and ensures you’re both on the same page. It’s also wise to periodically review your account access settings to make sure the permissions still fit your needs.

Managing and Removing Account Access

Life changes, and so might your need for an Account Manager. The good news is that you have complete control. If you ever need to change what a manager can do or remove their access entirely, you can do so just as easily as you added them.

Simply go back to the “Account access” or “Manage users” section in your My Verizon. You will see a list of everyone who has access to your account. From there, you can select a person and choose to “Edit” their permissions or “Remove” them from the account. The change is effective immediately, giving you full peace of mind.

Adding an Account Manager to your Verizon account is a powerful tool for simplifying your digital life. It empowers you to delegate routine tasks with confidence, knowing your account’s core security remains protected. By following these simple steps, you can easily bring a trusted family member or colleague on board to help, freeing up your own time for the things that matter most.

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