how to delete shopify account

Deciding to close your Shopify store is a significant step. Whether you’ve found a new platform, your business model has changed, or you’re taking a break, it’s a decision that comes with a mix of emotions. The process of permanently deleting your account is straightforward, but it’s important to know what to expect before you begin.

What to Do Before You Delete Your Shopify Account

Before you initiate the deletion, a little preparation can save you from future headaches. First, make sure you have exported any crucial data you want to keep, such as customer lists, product information, and past order records. Next, settle any outstanding bills with Shopify. An unpaid balance will prevent you from closing your account. Finally, if you use a custom domain purchased through Shopify, decide if you want to transfer it to another provider or let it go.

The Step-by-Step Guide to Closing Your Store

Once you’re prepared, log in to your Shopify admin panel. Navigate to Settings > Plan and permissions. Here, you will see an option to Deactivate store or Pause store. You will need to choose “Deactivate store” to proceed with permanent deletion. Shopify will then guide you through a few screens, asking for your reason for leaving and confirming your password. The platform is designed to be very clear about the permanence of this action.

Understanding the Difference Between Pausing and Deleting

It’s worth noting that Shopify offers a “Pause plan” option. This puts your store on hold for a reduced monthly fee, allowing you to keep your store data and settings intact without being fully active. This is a fantastic choice if you think you might return to your business in the future. Deleting your account, on the other hand, is final. Once the 30-day restoration window passes, your store and all its data are permanently erased and cannot be recovered.

Taking the step to delete your Shopify account is a final one, but by following these steps and preparing in advance, you can ensure a smooth and confident transition to whatever comes next for you.